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PBHL-H375: Management of Health Service Organizations Management Topic Paper

This artifact is Healthcare Management Topic Paper completed in PBHL-H375: Management of Health Services Organizations. The assignment involved writing an executive summary for a healthcare organization’s Board of Directors, focusing on a healthcare leadership topic supported by research, theory, and real-world application. My team’s topic focused on the importance of promise-keeping in healthcare leadership and its impact on organizational performance and patient care outcomes.

What I learned

I chose this assignment because it allowed me to explore healthcare leadership in a meaningful and practical way. Our paper examined how promise-keeping in leadership builds trust, improves teamwork, and directly impacts patient outcomes. For example, we discussed how failure to follow through on responsibilities in a healthcare setting can lead to communication breakdowns and negatively affect patient care .

This assignment is meaningful to me because it helped me understand the importance of accountability, communication, and reliability in healthcare leadership. It also strengthened my ability to analyze real-world challenges, apply management theories, and communicate key ideas clearly in a professional format. These skills are essential for my future career in healthcare administration.

Program Competencies

  • ​Build and manage a network of healthcare professionals, including peers, supervisors, and clients.

  • Demonstrate effective written communication and oral communication skills.

  • Collaborate in teams utilizing interpersonal skills, recognizing and demonstrating sensitivity to different points of view.

  • Demonstrate behaviors that align with ethical, legal, and professional standards.

  • Develop leadership skills to ensure all team members are valued, inspired, and respected. 

  • Apply quality, strategic planning, management, organizational behavior, marketing, and human resource theories and tools to manage organizational resources, confront industry challenges and improve outcomes in health organizations.

  • Apply data and health information technology to inform organizational performance and decision making.

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